Jaya9 joya 9 Privacy Policy — How is your information kept secure?

What information is collected?

When you register an account on jaya9 joya 9, your name, mobile number, and password are collected. While using the platform, your login activity, device information, and browsing patterns may be recorded automatically. For payment transactions, mobile banking numbers and transaction timestamps are collected; however, complete financial credentials are not stored on our servers. If you contact customer support, details of your messages or complaints are also kept on record. We only collect information that is strictly necessary to provide you with our services.

How is your information stored and kept secure?

All your personal information is securely stored using SSL encryption technology. Our servers are under 24-hour security monitoring, and multiple layers of security are in place to prevent unauthorised access. Only authorised staff may access your information for specific purposes, and every access is logged. Your password is never stored in plain text — it is always hashed. In the event of a data breach, we will immediately notify the affected users and take the necessary steps.

Is your information shared with third parties?

Jaya9 joya 9 never sells or rents your personal information. Limited information may be shared with trusted payment gateway partners solely to process transactions and verify payments. In cases of legal obligation, information may be provided in compliance with orders from relevant authorities in Bangladesh. Strict confidentiality agreements are ensured before any data is shared with third parties. We do not share your identity-related information with any external organisations for advertising or marketing purposes.

What should you know about cookies and tracking?

Our website uses cookies to enhance your browsing experience. These cookies help maintain your login session, remember your preferred language, and ensure the platform functions properly. You may disable cookies through your browser settings, though doing so may prevent some services from working correctly. We do not use any third-party advertising tracking cookies. To learn more about our cookie policy FAQ View page.

Your right to control your information

• You can view and update your account information at any time.
• If you request account deletion, we will delete your data in compliance with applicable laws.
• You may request a copy of the information we hold about you.
• You may opt out of marketing communications at any time.
• Any data-related complaints can be submitted to the support team.

For any privacy-related questions or requests, please contact our support team. We always respect your rights and are committed to responding promptly.